As always, we are here to turn your travel time into valuable time. You can find answers to some of the Frequently Asked Questions(FAQ) below.
For further assistance, please reach out to our Customer Service team.
Heinemann is a subsidiary of Gebr. Heinemann, a leading global travel retailer, distributor and duty free operator in Europe.
Founded in 1879 acting as a ship chandler, today Gebr. Heinemann provides the international market with professional service solutions – as a retailer, distributor and logistics specialist. At Heinemann Duty Free Malaysia you feel as though you're amongst friends, wherever you are in the world.
To shop at Heinemann Duty Free Malaysia you must be an international traveller:
You can shop in-store at Kuala Lumpur International Airport Terminal 2. Also take advantage of our convenient service - Click & Collect.
Our Returns Policy can be viewed here.
Heinemann Duty Free Malaysia is located within Kuala Lumpur International Airport Terminal 2 (Departure area, Gate L, P & Q).
Yes, however there may be some restrictions depending on your destination. It is strongly advised to check with your airline prior to travelling.
Liquids, Aerosols & Gels (LAG’s) purchased from Heinemann Duty Free Malaysia can be boarded on flights travelling directly to the destination.
Passengers who purchase LAG’s and are travelling on a transiting flight must have the items secured inside a STEB bag (issued by Heinemann at point of sale).
Learn more about taking duty free items on-board at:
https://airports.malaysiaairports.com.my/sites/airports/files/2018-11/FAQ-LAGs.pdf
Occasionally our airport stores may have promotions which are not available online. For technical reasons, we unfortunately cannot honour such promotions.
Please email our Customer Service Team with your proof of purchase attached for order(s) that have not been collected. We will arrange a refund for you once we retrieve your order details.
Customer Service Team:service@heinemann.com.my