'Click & Collect’ refers to online orders that are packed, ready for your collection upon your departure or arrival.

With Heinemann Click & Collect service, you can shop up to 30 days to 24 hours before departure and save time for more moments that counts.

Visit our webshop and add the products that you'd like to purchase to your shopping cart.

Register your details for checkout. You will only have to register once as a new customer.

Provide flight details, including travel date and destination airport. Proceed with Payment and receive the confirmation email.

At the airport, you can easily pick up your shopping at your Heinemann Free Malaysia. (Don't forget your passport and boarding pass on the day of travel!)

 No. Collection must be made by the same person placing the web order.

Customers should collect their orders at least 1 hour before flight so that they will have ample time to be on board.

You can order from 30 days to 24 hours before your flight time. You can place Click & Collect orders if you have a valid flight ticket where the departure airport is Kuala Lumpur International Airport Terminal 2. You also have to be of legal age.

 All Orders must be placed latest by 24 hours before flight time.

 24 hours after initial pick up time.

Naturally, we'd like it all to run smoothly. If you haven't received an order confirmation, our customer service is available to help you further.

It is not possible to edit an order once you finished the checkout. Please contact our Customer Care team at service@heinemann.com.my to cancel your order and place a new one.

International travellers, over the age of 18 years, with a valid flight ticket where the departure airport is Kuala Lumpur International Airport Terminal 2.

When shopping in-store you may pay using cash (EUR, GBP, JPY, SGD, CNY, CAD) or card payment with Visa, MasterCard, American Express, Diners Club, Union Pay, Discover and ApplePay. All card payments are charged in Ringgit Malaysia (MYR).

No.

An order confirmation will be emailed to you once the checkout process is complete. Upon collecting your order at the airport you will receive an invoice in the form of a receipt. This invoice is your proof of purchase

Please check the state of the articles prepared for collection together with our pickup staff to make sure everything is in a good condition.

Should the order prepared for collection include any faulty goods, it will be replaced with the same item right away or you may receive a refund for the item.

  Please contact our Customer Service team as soon as possible and they will assist.

No, there is no minimum order quantity or minimum value.

You may order quantities in line with the allowances of your transit or final destination. Exceeding your quota can lead to confiscation and/or fines by the customs authorities. To ensure you don’t exceed your allowances, check the allowances at your transit or destination country - visit the IATA Travel Centre website www.iatatravelcentre.com to access details about what limits apply internationally. If you are purchasing Liquids, Aerosols & Gels or are transiting via Sydney please refer to allowances.

No, orders cannot be combined. Each traveller must place their own order.

You are free to browse as a guest, without registering your details. During checkout you will be asked to log-in (if you already have an account) or to register / create a new account if you are a new customer.

 Login to your account, select the tab ‘account information’ and make the necessary changes.

As long as you have a valid flight ticket, you can place orders as often as you want from 30 days before your flight until 24 hours before your pickup date. Important: If departing, it is your responsibility to ensure your purchases meet the allowances of your destination.

Please contact our Customer Care team to cancel your order at least 24 hours before your flight departure.

 Please contact our Customer Care team at service@heinemann.com.my for assistance.

You need the flight number and passenger details. The flight number consists of an abbreviation for the airline and several numbers, e.g. QF8414. Due to Customs Regulations, the name of the person travelling must be identical to the customer information provided at checkout.

At present it isn’t possible to redeem coupons and vouchers for purchases made online. They can only be redeemed in-store.

No. Due to Customs Regulations you may only order for your own requirements and in your own name.

Our product range between the physical store and online store might differ. If you wish to inquire about a specific product you saw in the store, but it's not available online, please contact our Customer Service team via email at service@heinemann.com.my

Enter your e-mail in the log-in box and click on ‘forgot password’. You will receive an e-mail with a new password which you can use to log-in. Then you can change your password by logging in to your account, select the tab ‘account information’ and click on ‘change password’.

No, all our sales for international flights are tax and duty free. However, we do strongly advise checking allowances at your destination country prior to purchasing to ensure no charges are incurred on arrival.

For technical reasons, it is currently only possible to collect your Click & Collect orders before departure.